UNUSED GEAR

We believe that our shovels are the best around. But if for some reason you have second thoughts—and are not satisfied with your new DMOS shovel or mount—we offer a 30-day money back guarantee on unused gear, no questions asked.

 

USED GEAR

Looking to return your used DMOS and it's within 30 days of making your purchase?

You're in luck! We will accept a used DMOS product that was purchased within the last 30 days but please note, the cost of shipping + a $15 restocking fee will be deducted from your refund total.

 

Reach out below to talk to a DMOS team member.

Call us first to troubleshoot an easy fix—whether finding a stuck pin or reassembling a shaft. But if you experience a rare manufacturer defect within the first year of use, send word to us and we will examine the issue and issue an RMA for return. You must be the original owner, have a proof of purchase and must pay shipping back to us. Normal wear and tear, unintended uses—like pry-barring or cinder block breaking—and other damage that occurs as a result of a basic lack of common sense will not be covered by the warranty. Scratches, dents and rust are a result of normal wear and are not covered by the warranty—but they do make your tool look tougher. If there is a defect, we will replace or repair—at our discretion—your DMOS tool. Get the full details below:

If you have a troubleshooting issue you’d like immediate support on, please give us a call at 801-804-0964 or email us.

To file a warranty claim follow the steps below:

• Contact our customer service department and secure an RMA number. Shoot us an email.
• To get an RMA number, please provide proof of purchase and a photo(s) of your product.
• The product must have been purchased from DMOS or a DMOS-authorized dealer;
• You are responsible for shipping your DMOS back to us; and
• You must have used the product only as intended and in accordance with the product’s instructions.

 

If a defect occurs during 1 year post purchase, and you satisfy the warranty conditions outlined above, we will, at our sole discretion, either repair or replace the defective product or part at no cost to you, the original purchaser, other than shipping costs.

 

We will make every effort to replace limited edition or discontinued products but cannot guarantee their availability for replacement. Any limited edition or discontinued product still under warranty that cannot be replaced with an identical product will be replaced with an equivalent model based on availability. We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not incorporate these changes. Repaired or replaced product is warranted from the original purchase date.  

 

The warranty does not cover: (a) defects caused by third-party: (i) modifications, (ii) repairs, or (iii) replacement parts; (b) normal wear and tear; or (c) the natural breakdown of materials over extended time and use (d) abuse and misuse of product.