SHOVELS DESIGNED TO PERFORM IN ANY CONDITION AND THROUGH EVERY SEASON

FAQs & Support

Looking for support on your new DMOS Product? You've come to the right place. Scroll down to find General FAQs and support. Or, if you're looking for product-specific support, choose from the following options: 

 

General Questions

What’s DMOS’ story?

  • Check it out here: https://dmoscollective.com/pages/our-story

     

  • Can I use my shovel in my driveway?

    Yes, you can absolutely use your DMOS shovel to shovel your driveway. However, please be aware that our shovels were not designed to be repeatedly used on concrete day after day. Therefore, you should expect to see some wear on the edge of your shovel blade with regular driveway use. For driveway use, we recommend using one of our shovels with a straight edge such as the Alpha 2S or Stealth Pro S. If you experience any issues with your DMOS shovel or are dissatisfied the performance of it, please reach out to customerservice@dmoscollective.com and we will take care of you.

      

  • How are DMOS shovels special?

    DMOS tools are thoughtfully designed, versatile, portable, and built to last. They will be the last shovels you ever own.

     

  • Will my shovel's color fade?

    No way! We use durable, powder-coated blades, so the color you choose will always be as vibrant as the first day you bought it.

     

  • Are the shovels difficult to use?

    No! The Stealth Shovel™ and the Stealth Pro Shovel™ all have wide, no-slip T-handles that help with grip and maneuverability. The Original Alpha Shovel™, the Alpha 2 Shovel™ and the Alpha 2S Shovel™ all come with a D-handle, created for better leverage and so strong that it won't even fall off in -60 degrees Celsius. The longer shaft also provides you with more leverage to save you the backache! Even cooler, our shovels are easy to collapse, pack and extend, plus, they’re super lightweight! These shovels are made for anyone and everyone.

     

  • How do I assemble my shovel?

    If you've never seen it done before, assembling your shovel might seem confusing and complex! Check out this video to see how it's done.

  • What is the correct way to collapse the shaft?

    Always remember, top to bottom. If you you still can't get it to collapse properly, watch the short video below!


  • My shovel's not nesting correctly. What do I do?

Is your shaft not sitting quite right in your shovel? Does the shaft keep sliding out of its nesting position? If it's nested correctly, this won't happen. Let us show you how in the video below.

  • My shovel is in a bunch of pieces. How do I put it back together?

Maybe you took the shovel apart to explore its cool design, or maybe it happened by mistake Either way, this video will show you how to reassemble it.

  • Snow keeps sticking to my shovel. Do you have any hacks?

Of course! We've got hacks for everything. Hear all about it in our video below:

 

  • The pins on my connector are too tight. Is there a fix?

Of course there is! Check out this video to learn how to make your pins easy to squeeze and your shovel easy to collapse.

  • The connector on my shovel broke. What should I do?

We’ve identified this issue in our first-generation Stealth Shovel™. We have since redesigned the connector be sturdier and more durable, made from Nylatron, rather than ABS plastic. Please email customerservice@dmoscollective.com or reach out to us on our live chat and we’ll send you a new connector kit!

  • My shaft won’t fit on the connector. Is my shovel broken?

Good news: It’s not broken! In our early designs, the bottom section of the shaft only fits onto the connector in one direction, so, if it doesn’t fit, flip the shaft over and try again.

  • I bought the Saber Saw but I don't understand where to put it in the shovel. Can you help?

Sure thing we can! Check out this tutorial on how to attach, use and store your Saber Saw, safely. Happy digging!

 

 

Got More Questions?

  CUSTOMERSERVICE@DMOSCOLLECTIVE.COM